Shipping

How long will my package take to get to me?

What shipping options do you offer?

We currently only ship via UPS depending on your location some of these options may not be available to you.
  • UPS 2nd Day Air®
  • UPS Next Day Air Saver®
  • UPS Next Day Air®
  • UPS Next Day Air® Early
  • UPS® Ground

    When will my order be delivered?

    Orders are fulfilled in the order in which they were received and items in-stock. You will receive a confirmation of your order as soon as it is placed. . We only ship chocolate Monday through Wednesday to ensure you are receiving products in their best possible condition. If you have only ordered merchandise those ship out as product is available.

    What is your policy when it is hot?

    We do everything in our power to get your chocolate to you in prime condition. However, we cannot be held liable for any melting. Please view the shipping options, if it's warmer than 90 degrees you must select NEXT DAY shipping. UPS can no longer guarantee ground delivery, HCF shipments outside of the tristate area, New York, New Jersey & Connecticut, must upgrade shipping. We may need to upgrade or hold your delivery depending on the most economical shipping available. We will contact you. We only ship Monday to Wednesday orders placed after 12PM Wednesday will be shipped out the following week.

    Do you ship internationally?

    We currently do not offer international shipping but please sign up for our newsletter to stay informed of our most up-to-date shipping information.

    Do you offer same day delivery?

    Not at the moment but shipping in the NYC area is only one business day. Please call 646-922-8816 or email: orders@harlemchocolatefactory.com for additional information for corporate gifting.

    Can I order online and pick-up in-store?

    Yes. You can order in advance and pick up at our store. We currently only hold in-store pick-ups on Saturdays. (This is may be impacted by the COVID 19 crisis)

    What’s your return and refund policy?

    All of our sales are final. Once a product leaves our kitchen we can not be responsible for issues that develop during shipping. Merchandise can not be returned.